Criminal Profiling Topic of the Day: Maybe Naomi Campbell isn't All the Bad
I have to admit it: I, actually, sort of, can't blame Naomi for her tirade at Heathrow Aiport that got her arrested. Apparently, there was some issue over a lost luggage item and Naomi went ballistic on the airline personnel. Now, I know she has had issues with temper before and threw a phone at a woman's head, but let's assume for a moment she isn't just narcissistic and feels she is entitled to get everything she wants and treats people badly. Let's consider, before we totally jump to charge her guilty, if she had some reason for her anger.
I will look to my own past dealing with people in some sort of service position. Now, before I get hate comments or emails, I want to say that some of the people I have dealt with care about their customers and clients and do a good job. But, there are many others that just send you over the edge.
1. Today - The manager at Andre Chreky Salon in Washington DC who refused to refund my money even though the hair stylist admitted to making a mistake (until I acted like Naomi and they wanted to get rid of me)
2. Last month - I stood outside of the DoubleTree in NYC waiting for the limo that was to take me to Penn Station. I was there 10 minutes before pick-up time. When the car was 10 minutes late, I called the company who told me he has been circling the block for ten minutes because I was not there. What a liar! Then, he told me the car would be there in five minutes. It was not. I called again. I was told it was down the block. This went on for 45 minutes until the driver finally showed up. I missed the train. I acted like Naomi.
3. Six months ago - Gold's Gym charged me $1500 for a contract I never signed. It took me acting like Naomi and threats of bad press to get my money back.
4. Two years ago - Cingular attempted to defraud me out of $3000. They sent the collection agency after me but I refused to cave in to their extortion plot. I acted like Naomi and then I bought two websites, http://www.suecingular.com/ and http://www.suecingular.net/. I finally one that battle.
5. Two and a half years ago - I was flying home from overseas when the NWA flight attendent gave me a turkey sandwich. I called her back and explained to her I am a vegetarian and I had ordered vegetarian food for the flight. She said, "Oh, go ahead and eat it. There is hardly enough turkey on there to notice it." I was shocked! As I was leaving the plane I ask to speak to the head steward who told me the woman did nothing wrong and when I got upset that they didn't care about this appalling treatment of a passenger, they told me to get lost. I acted like Naomi.
Okay, if Naomi threw stuff at folks and allegedly spit on the cop at Heathrow, I wasn't quite that bad. But, I have been quite loud on occasion because I hate being ripped off, lied to, and treated like dirt when I am either spending money in an establishment or hiring someone to work for me. I never treated anyone that way when I worked in a job providing services and I don't understand this kind of unacceptable behavior by employees of companies.
American customer service is at an all-time low, and, if they don't improve, I won't be the only one in the country "doing a Naomi."
Criminal Profiler Pat Brown
I will look to my own past dealing with people in some sort of service position. Now, before I get hate comments or emails, I want to say that some of the people I have dealt with care about their customers and clients and do a good job. But, there are many others that just send you over the edge.
1. Today - The manager at Andre Chreky Salon in Washington DC who refused to refund my money even though the hair stylist admitted to making a mistake (until I acted like Naomi and they wanted to get rid of me)
2. Last month - I stood outside of the DoubleTree in NYC waiting for the limo that was to take me to Penn Station. I was there 10 minutes before pick-up time. When the car was 10 minutes late, I called the company who told me he has been circling the block for ten minutes because I was not there. What a liar! Then, he told me the car would be there in five minutes. It was not. I called again. I was told it was down the block. This went on for 45 minutes until the driver finally showed up. I missed the train. I acted like Naomi.
3. Six months ago - Gold's Gym charged me $1500 for a contract I never signed. It took me acting like Naomi and threats of bad press to get my money back.
4. Two years ago - Cingular attempted to defraud me out of $3000. They sent the collection agency after me but I refused to cave in to their extortion plot. I acted like Naomi and then I bought two websites, http://www.suecingular.com/ and http://www.suecingular.net/. I finally one that battle.
5. Two and a half years ago - I was flying home from overseas when the NWA flight attendent gave me a turkey sandwich. I called her back and explained to her I am a vegetarian and I had ordered vegetarian food for the flight. She said, "Oh, go ahead and eat it. There is hardly enough turkey on there to notice it." I was shocked! As I was leaving the plane I ask to speak to the head steward who told me the woman did nothing wrong and when I got upset that they didn't care about this appalling treatment of a passenger, they told me to get lost. I acted like Naomi.
Okay, if Naomi threw stuff at folks and allegedly spit on the cop at Heathrow, I wasn't quite that bad. But, I have been quite loud on occasion because I hate being ripped off, lied to, and treated like dirt when I am either spending money in an establishment or hiring someone to work for me. I never treated anyone that way when I worked in a job providing services and I don't understand this kind of unacceptable behavior by employees of companies.
American customer service is at an all-time low, and, if they don't improve, I won't be the only one in the country "doing a Naomi."
Criminal Profiler Pat Brown
